1-855-599-8817 6AM-9PM PST M-F Login Join Visit Sign Up

You are here

Why can't I hear the other person?

Answer

Please consider the following options:

  • Check your speaker volume and increase it, if low.
  • Unmute your speaker if it is muted.
  • Try using headphones.
  • The other person may be having issues with their mic.
  • Call Livecare Tech Support if nothing works.

Question Type

Connect

Audience Type

Provider
Technician
Patient