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My video quality is choppy; can it be improved?
Your internet connection may be poor; please consider the following options:
- Switching to a different network.
- Disconnect the call. Disconnect and reconnect to the internet. Rejoin the telehealth visit.
- Disconnect the call. Restart your internet router and rejoin the telehealth visit.
- Switching to a different device.
If it still does not work, please call Livecare Tech Support.